The player from Switzerland had his winnings confiscated after being accused of breaching bonus terms and conditions. The player is claiming that the bonus has been triggered without his knowledge. We rejected the complaint because the player didn't respond to our messages and questions.
Playamo Casino - Player’s winnings have been confiscated.
Amount: €8,200
Playamo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I played a deposit and got a VIP bonus during the game without my knowledge! Without an announcement without a question I heard a spin of 5 euros because it was not displayed! You just confiscated my winnings! Criminal I didn't want bonus because it was apparently simply added during the game without my knowledge
Automatic translation:
Public
Public
4 years ago
Dear Benjamin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you forward any relevant communication related to this issue to petronela.k@casino.guru? I would like to check the exact explanation why the casino has confiscated your winnings. I hope we will be able to help you to resolve this problem as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
