HomeComplaintsPlayamo Casino - Player’s winnings have been confiscated.

Playamo Casino - Player’s winnings have been confiscated.

Amount: €8,200

Playamo Casino
Safety Index:Above average
Submitted: 10 Apr 2020 | Case closed : 27 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Switzerland had his winnings confiscated after being accused of breaching bonus terms and conditions. The player is claiming that the bonus has been triggered without his knowledge. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I played a deposit and got a VIP bonus during the game without my knowledge! Without an announcement without a question I heard a spin of 5 euros because it was not displayed! You just confiscated my winnings! Criminal I didn't want bonus because it was apparently simply added during the game without my knowledge

Automatic translation:
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4 years ago

Dear Benjamin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do that, please could you forward any relevant communication related to this issue to petronela.k@casino.guru? I would like to check the exact explanation why the casino has confiscated your winnings. I hope we will be able to help you to resolve this problem as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Benjamin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.


The player can reopen this complaint anytime.


 

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