Playamo Casino - Player’s winnings from promotional play have been voided.

" PLEASE STAY AWAY FROM THIS SITE".I won $400 on a $2.50 bet, then went up a bet and got the spins on a $10 bet. So t around $1000, played it down to $900, and withdrew $800 and left $100 in there to keep gambling. I done the withdrawal, but I end up receiving an email telling me my winnings have been confiscated due to a bet limit on a bonus round which was absolutely ridiculous. I mean if you are going to have a bet limit, then keep it at that, don't allow players to go over the $6.50 limit. Set it at $5 or $6 max limit. I mean it's common sense really. Now I have lost all my winnings, I advise people to stay clear from this site, it's a bad site with hidden corners that ruin you. You'll just lose if you win and go over the limit. But it's there fault for not keeping it at a $6 limit, that way it allows players not to breach anything and they get to keep there winnings. "SO PLEASE STAY AWAY FROM THIS SITE ITS NOT GOOD AT ALL" this issue isn't resolved either. Don't waste your time on this site.

Dear Shirlene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"The maximum bet with an active bonus is 6.5 AUD / 125 CZK / 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 NZD / 20 PLN /600 JPY(Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to ’respin’) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Playamo reserves the right to confiscate the winnings."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Kristina

Hi, it's all good I left my review to someone else could read it and not end up in my shoes. Thanks

Thank you for letting me know. Under these circumstances we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.