Playamo Casino - Player’s struggling to withdraw winnings.

Hello, please help. Casino playamo forces me to make various wallets or bitcoin payments and do not want to pay me money. They always paid it to my card and suddenly nothing worked, I also created an electronic wallet, but it couldn't be paid out there either. However, they still have a choice for the card in the menu, but when I click on it or on the series, there will automatically be some differences or something, and I don't want to throw away more money for the deposit and create more accounts. agreement ... Thank you in advance for your feedback

Dear Eliska1994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Is there any other withdrawal method that would be suitable for you? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru (alternatively you can post it here)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, it was always possible to withdraw back to the card and the withdrawal there is still current, but if I click on it it automatically switches to another method of payment, so it seems like nonsense to me, my friend also has an account at this casino and pays him money on the card ...

Thank you very much Eliska1994 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Eliska1994,

I looked at your complaint and will do my best to help you. I would like to invite Playamo Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello all.

Unfortunately, the withdrawals to the bank cards are no longer available for a while now, so we always suggest our players use any available alternative.

The cashout in question was declined because the withdrawal was set to an e-wallet that is not existing.

Player's VIP manager has informed Eliska1994 about it.

We can also recommend Eliska1994 to use any other e-wallet, however, it needs to be the player's personal wallet, as well as it needs to be an existing wallet, and at least a minimum deposit needs to be performed in order to set a withdrawal.

Thank you.

So far I have not been explained why it was always possible to return the card and now it does not work and they still have it listed there as a method of payment ...

The lady from the support recommended me electronic wallets where skrill was also mentioned, I set up a skrill, so I ask it seems that Skrill seems to be to me, to which the support replied that it was more mifinyty .... The whole thing contradicts me and I'm afraid to do it new deposit so I don't lose money ... Thank you

We would like to ask the Playamo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

In the end, the casino paid me the money through myfinity, but I don't like the approach ...

Dear Eliska1994,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru