HomeComplaintsPlayamo Casino - Player’s struggling to withdraw their winnings.

Playamo Casino - Player’s struggling to withdraw their winnings.

Amount: 6,000 Kč

Playamo Casino
Safety Index:Above average
Submitted: 04 Mar 2021 | Case closed : 08 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Czech Republic is experiencing difficulties withdrawing their winnings.

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3 years ago
Translation

Hello, I have a problem withdrawing money. I didn't play with any bonus or anything else. Whenever I want to withdraw an amount, they write that the withdrawal has been accepted and then reject it.

Automatic translation:
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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Buzina24,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully and withdrawn any funds in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

Hello, How do I verify my account ?. The deposit went smoothly. I also set up an account for skrill, but I can't make a deposit there. I haven't withdrawn any money in the past.

Automatic translation:
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3 years ago

Have you tried to communicate this issue with the casino? I would suggest contacting them and find out which personal documents are required to verify your account and where they need to be sent. Please keep me updated.

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3 years ago
Translation

I don't know where to write to them to communicate in Czech, I communicate in English and I don't really understand that

Automatic translation:
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3 years ago

Thank you very much, Buzina24, for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Hello Buzina24.


I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

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3 years ago

Hello all,


As I can see, the player's account is verified and the player can set the cashout.

We are sorry to admit that we don't have Czech support at the moment.


Thank you for your patience.

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3 years ago

Dear Buzina24.


Please, could you confirm the casino statement?

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3 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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