HomeComplaintsPlayamo Casino - Player’s struggling to verify his account.

Playamo Casino - Player’s struggling to verify his account.

Amount: €2,000

Playamo Casino
Safety Index:Above average
Submitted: 12 Sep 2020 | Case closed : 27 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is experiencing difficulties withdrawing his winnings due to incomplete account verification. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

They deny me the withdrawal, because the name of the holder is not shown on the ATM. Despite having provided all the banking documentation in my possession as well as the official bank document certifying that I am the owner. Homebanking screenshot of all deposit transactions made. Owner, IBAN, card number, etc. Can I report them criminally for fraud?

Automatic translation:
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4 years ago

Dear Edoardo,

Thank you very much for submitting your complaint and for forwarding relevant screenshots. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have used any other payment method to deposit funds into your account or this was the only one?

Additionally, please forward any relevant communication between you and the casino to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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4 years ago

Dear Edoardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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