The player from Germany tried to withdraw their winnings, but the casino blocked their account instead. The player decided they were no longer interested in our help, therefore we closed the complaint.
Platinum Reels Online Casino - Player's account has been blocked.
Amount: €350
Platinum Reels Online Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
It's really not fun anymore...
played, won, submitted all documents and approved everything. And now suddenly the account is blocked, the payment is withdrawn and not even an explanation. It's really poor. You shoot out so much money and then you don't get your winnings if you're lucky. Pity
Automatic translation:
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2 years ago
Dear Mophet,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €350 (dispute value) is being held in your account? Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear Mophet,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hi
I am in contact with the casino and in the best case it has been settled for the time being...
Thank you
Automatic translation:
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2 years ago
I am sorry, but I am not fully sure I understand your last message. Could you please clarify whether or not has your problem been resolved?
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2 years ago
Translation
It turned out that there was a violation on my part in the general terms and conditions, so that of course there is no longer any action and the problem must be regarded as solved...
thanks anyway and sorry for the trouble
Automatic translation:
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2 years ago
Should we proceed with a further investigation of what happened, or do you wish to close this complaint? Please, let me know, so we can proceed with this case accordingly.
