Platincasino - Player’s withdrawal has been withheld.

Guten tag wurde gerne mein geld ausbezahlen bei platincasino mein konto ist zwar verifiziert, aber geht leider nicht weil ich eine einmalige einzahlung über mein bruder sein bankkonto des vor 1Monat und jetzt weis ich nicht weiter wie ich mein geld bekomme wen sie mir helfen würden wäre ich über glücklich und Dankbar

Mit freundlichen grüssen

Saban B***

Dear Saban,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.platincasino.com/en/support/terms-and-conditions.html:

„Deposits, Transfers and Withdrawal

Deposits can be made into the account by the payment methods that are available on the Red Rhino website. The name of owner of the payment method (credit card, bank account or epayment) should be identical to that of the player receiving the funds. If this is not the case, the deposit will be rejected and the funds paid back. Any charges levied by the banks/payment gateways will be deducted from the reversed amount."

Could you please advise if you accumulated your winnings from the funds that have been deposited from your brother’s card? Have you deposited any funds into your account using a payment method of which you are a legitimate owner? Ideally, please forward your cashier history to petronela.k@casino.guru and indicate which payment is the one from your brother’s card.

Thank you very much in advance for your reply.

Best regards,

Petronela 

Dear Saban,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.