Planet 7 Casino - Player’s withdrawal request has been delayed.

I have played with them for over 2 years did all my account verification then& have send many deposit without any problem & the 1 time I’m actually going to get to make withdrawal been nothing but run around have sent multiple emails,chats,verified my account through chat again and again sent them through email they wanted me send them front bck my card I said why so u can clone it ? That is illegal but I did it hoping to get cashout & still not,have not got 1 response from them,still I have reported them to better business bureau for help bc this was deposit win

Hello melsnow4475,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Planet 7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that it is a completely normal request for verification requested by many online casino.

Looking forward to your answer.

Regards,

Nick

Dear melsnow4475,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.