Planet 7 Casino - Player’s withdrawal has been delayed.

i won 1900 on may 2 today is may 16 they will never pay unless i contact you when i call i always get a woman that is no help at all hope you can help me again planet7 coool cat they always wail as long as they can thank you

Hello darrell,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

i used a wire transfer i had a bonus but i make my playthough i used a check last time

Thank you for your reply, darrell. Could you please advise when exactly you received your last withdrawal? Approximately how many days did it take to be processed?

i cant remember they always take so long and when a check or wire comes you dont know who it came from im sorry i just dont know

Thank you very much darrell for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Darell,

I will assist you with the complaint from now on. I would like to ask the representatives of Planet 7 casino to join the discussion in order to help us resolve the issue of delayed withdrawal.

ok good luck

Hey all,

We were able to locate updated payout information in our system for you Darrell, we had your account updated for wire transfer as well as getting the requested withdrawal approved.

In theory we should be seeing payment go out to our 3rd party payment providers early next week.

Best wishes,

Nick and Planet 7

ok thank you

Hello all,

thanks for the reply to Nick and Planet 7 Casino.

Darell,

let us know when you receive your winnings. I will keep the complaint open until we receive a confirmation from you.

Dear Darell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

i checked with the bank friday may 27 and nothing has come in

Thanks for the update, darrell.

Nick and Planet 7,

Is there any news about the transaction on your side?

no news the money has not come in and the money is still in withdraw at cool cat

Hey Darrell,

There was an unforeseen issue and our 3rd party payment providers are no longer able to process payments to your bank. Anabelle wrote you a few days ago to resolve this, we've had you approved for Bitcoin payout which will be much faster and easier for you.

Please check your email and follow Anabelle's instructions. Also, your approved withdrawal was re-deposited back into your account as cash. Please re-request it as a withdrawal and once we have the necessary payout information in place we can move forward again.

Apologies for the inconvenience, your cooperation and understanding is appreciated.

Best wishes,

Nick and Planet 7

they took my money from withdraw1742.00 now i cant put the banks name in the withdraw

can they send me a check i dont care for bitcoin my bank takes the checks i didnt use bitcoin to play with bitcoin is loosing money

I DONT WANT BITCOIN THERE LOOSING MONEY FASTER THAN THEY CAN COUNT

Hello,

I understand, darrell, that you don't want to get involved with bitcoin.

Nick and Planet 7,

are there any alternatives that don't involve a payout in bitcoin?

a check are put the money on my credit card

i asked at the bank friday they said if the money is sent it will come to the bank

Greetings all,

Unfortunately it's not up to us, we rely on 3rd party payment providers to receive and payout funds to and for our players. Our 3rd party payment providers are no longer able to deliver funds to FNB of Texas (this includes physical check as well) and they are the final word on such things. That said, due to a history of disputed deposits in our sister brands our finance department is insisting that all withdrawals be Bitcoin moving forward.

My suggestion would be to get yourself a Bitcoin wallet you can attach to your bank account Darrell, then when the money comes in you can transfer it as USD to your account immediately and avoid any jeopardy of losing funds due to devaluation.

Once again Darrell, please respond to Anabelle. She is there to assist.

Best wishes,

Nick and Planet 7

i thought she had a account already set up for me

i have a friend that will be here thursday to do the bitcoin wallet for me he will know if they pay the right amount he also works for the irs

i cant find in the terms and condition where is says you have to be paid in bitcoin

Hello Darrell.

I am taking over your complaint because my colleague Tomas is sick.

I understand your frustration with the situation. Nowadays, in casinos is pretty standard that not every payment method available for depositing is also available for withdrawals. This availability is not changing frequently, and I understand that you are unhappy that you can't use the usual way of withdrawal. Still, the casino offers you a legitimate way to withdraw your money. You can make a withdrawal in BTC and immediately convert them to USD and receive it on your account. 

Dear darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

i got 1400.00 from planet 7 on 6/22 they owed me 1900.00 they took the bonus money out twice

Hello Darrell.

Thanks for the update.

Could you please clarify what happened and why you received only $1400?

it looks like they took the bonus out twice

Dear casino representative, could you please check it?

Greetings all,

Just to clarify there was an agreement to have $290 removed to compensate for disputed deposits on the part of the player. This situation was discussed with you Darrell and you agreed to have the balance removed from your next withdrawal. This accounts for the missing funds.

Best wishes,

Nick and Planet 7

that was taken form my laqst withdraw i guess they forget that they took it from my last withdraw

ill let people know about them in my next review planet 7 cool cat raging bull they all cheat players out of money if byou read the reviews

Dear Nick,

Could you please double-check if this $290 wasn't removed in the previous withdrawal too?

Hay Matej,

There have been no other withdrawals in Planet 7 thus far this year, not since the deposit funds in question were disputed by the player and returned to his bank nor the agreement to return them on withdrawal was made in January of this year.

Best wishes,

Nick and Planet 7

Dear Darrell, could you please be more specific about which withdrawal you are talking about?

they took it from the withdraw that i made before i put in for the 1900.00 it was from cool cat they are the same group

Hello Darrell.

Yes, the casinos are the same group, but the funds are non-transferable. If you made an agreement with Planet 7 that they will deduct $290 from your next withdrawal, they can't take it from your Cool Cat account.

I am afraid that you must create a complaint about Cool Cat casino if you miss some money on your Cool Cat account.

So, may I close this complaint about Planet 7 casino?

yes i know better than to play at any rtg casinos there to good at cheating

Thanks, Darrell.

Because of all written above, I am closing this complaint as resolved.