Planet 7 Casino - Delayed withdrawal of a huge amount.

They they keep giving me the runaround I've received for payments at $2,500 I have a remaining balance that is still owed to me $82,500. I also had $24,000 just sitting in my account that I have not even withdrew yet. It clearly states in their rules and regulations what's a withdrawal is approved I think it will be 7 to 10 business days and the payment will be sent to the payment service provider. I always have to wait 15 if not more days and I have to contact them everyday get to get it escalated three or four times before they actually send the payment to the payment service provider. Then yesterday they told me all the sudden there's a problem with unforeseen restrictions that was put on my bank account and refused to send the wire transfer until I open a new bank account which I did and I'm still getting the runaround. I just want what I won fair and square.

Hello, Erica.

Thank you very much for submitting your complaint through our website. We are sorry to hear that they let you wait. Unfortunately, the withdrawal process (and other processes) of this casino may be time-consuming. We also inform players about this in the review of Slots Garden Casino, as shown below. 

"That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times."

Of course, it isn’t a correct approach and we will do our best to resolve your complaint as soon as possible. Do you agree with Casino Guru contacting the casino about this issue? 

Best regards, Jozef

Dear Erica,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.