The player from Greece is unable to withdraw money because his account verification is pending due to a utility bill in Greek. The casino requires a document in English despite the player explaining that official documents in Greece are issued in Greek.
Pit Bet Casino - Player's withdrawal is delayed due to verification issue.
Amount: €100
Pit Bet Casino
Safety Index:Very lowSafety Index
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2.1
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Case opened
Current status
Waiting for Casino Guru to reply
5d 9h 52m 26s
Case summary
yesterday
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1 week ago
Translation
My account is not being verified because they tell me that the electricity bill I sent to prove my residential address is in Greek, and I need to provide a document in English. I explained to them that in Greece, all permanent residence certifications are in Greek, and utility bills are not sent in English.
Automatic translation:
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1 week ago
Hello coolies,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pit Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days and in such cases, the player has to officially translate his documents in the casino requires them in English language.
Looking forward to your answer.
Regards,
Nick
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1 week ago
Translation
They have approved the identity and payment method. I spoke with them yesterday and they told me they want proof of address in English, the electricity bill I have in my name is in Greek because I live in Greece.
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3 days ago
Translation
IN ITS REGULATIONS, THE CASINO DOES NOT SAY THAT THE VERIFICATION DOCUMENTS MUST BE IN ENGLISH
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yesterday
Dear Coolies,
Could you please confirm whether your ID and bank statement were submitted in English or another language? It does seem unusual that the casino accepted some documents in a foreign language but rejected your utility bill.
Additionally, is your utility bill provided in PDF format, or did you take a photo of it?
Looking forward to your response.
Best regards,
Nick
Casino Guru is examining the case
