PinoCasino - Player's asking for a deposit refund.

Dear Sir, Madam.

My name is M1880 and I have an huge gamble addiction. My accounts I blocked myself at all N1 Interactive LTD casino’s because of a big gamble addiction. N1 Interactive LTD casino’s let me played over and over other related casino’s they owned and let me opened new accounts with same user name, email address, all the same. They didn’t protect me till I blocked myself on all N1 interactive LTD casino’s because I was totally bankrupt.

I will friendly ask them to pay me all the deposits back from the moment after the first self exclusion I made on a N1 Interactive casino.

I will send you first bank statements but I have like 50 of these.

M1880

Thank you for your uodate.

if you need more information please let me know.

M

Dear M1880,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible gambling section, and this is what I found:

"WHAT IS SELF-EXCLUSION?

Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at support@pinocasino.com and inform us about your decision to stop gambling at the Website for a certain period of time or forever.

If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at support@pinocasino.com in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it. Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits."

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

However, based on your screenshots it seems that you already have an active self-exclusion in PinoCasino:

Could you please clarify why you submitted this complaint about PinoCasino? How should we help?

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

Thats very clear, thanks! Yes, I blocked myself if you can see in screenshot in February. But the months before I blocked myself also in other N1 casino’s.

But, if the self-exclude from the casino doesn’t necessarily mean that I am protected on all the other associated websites I have no point.

You van closed this case as solved!

Thank you for your reply, M1880. I would like to emphasize that you can always contact the licensing authority (MGA) regarding this issue and ask if there is any chance for a refund, as all these casinos have the same license.

We will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.