HomeComplaintsPin-Up Casino - The player's withdrawal is delayed.

Pin-Up Casino - The player's withdrawal is delayed.

Amount: 1,271 R$

Pin-Up Casino
Safety Index:Very high
Submitted: 07 Apr 2023 | Resolved : 19 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received his withdrawal.

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1 year ago
Translation

Withdrawal went from 24 hours, without support, to clarify the procedure, and I still haven't been contemplated since yesterday, wait for more of what happened.

Automatic translation:
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1 year ago

Hello robersongunit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-up Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear robersongunit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Okay, despite the dissatisfaction with my withdrawal taking a while, it failed on the first attempt, and then I cashed out in smaller quantities, I was upset because I needed the investment, in the end, I made a withdrawal of 700 the rest I ended up losing there in the games, despite After all, I am satisfied with the Casino, I just think that a well-done chat would avoid complaints like this, my PIN UP score would be a 9 , 10 if it solves these little things.

Automatic translation:
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1 year ago

Thank you robersongunit for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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