Pin-Up Casino - The player's withdrawal is delayed.

My account is completely verified. I also did withdrawal couple of times i worked well. Recently on 8th June I have placed a withdrawal request of 16046 INR. The payment is not yet processed. When I approached customer support they are saying "our Finance Department requested additional information from payment system. Our specialists are waiting for reply." It has been 8 days but no proper response from customer support

Hello tejaabhinav24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-up Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you successfully processed a withdrawal? Since when exactly is your account fully verified? Did you accumulate your current balance from real money or did you use a bonus? What payment method did you use to withdraw?

Please note that delayed payments are common issue in many casinos and unless it's been less then 14 days waiting time, I would recommend to wait only.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Thank you so much for your reply.

I haven't used any bonuses.

My last transaction processed was on 31-5-2022. Received my money within 36 hours of withdrawal time.

My account was fully verified around April 6-7th 2022.

I used PAYTM as my withdrawal methods. I used same PAYTM as my withdrawal previously and I received within 36 hours.

Please let me know if any more info is needed

Hello Nick, They cancelled my withdrawal. I placed a another request using some different payment method, They told me that I should only use the method which is used for deposit i.e PAYTM wallet. But now they have removed PAYTM from the withdrawal options. I am stuck now.

Hey, Thank you for the support. I have received my withdrawal. I had to do a deposit using different method and the placed the withdrawal.

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick