The player from Azerbaijan is dissatisfied with the withdrawal process. He later informed us, that he received his winnings, therefore we marked this complaint as resolved.
Pin-Up Casino - Player’s withdrawal has been delayed.
Amount: 500 ман
Pin-Up Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
As other players, i also received first 3 time, my withdrawal funds. after the last 3rd payment, 12-13 days they dont give winned funds. they have one type of answer "technical issue" "payment issue" "please recreate and wait up to 24 hours" . why ?
if the casino has payment issue 10-15 days, how they call themselves honor ?? i asked them, why your "payment system" never canceled deposit operations and gave back my money? why your issues are active only when customer wants to create withdrawal and receive winned funds ?
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2 years ago
Dear Eldar,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
When exactly did you receive your last successful withdrawal, please?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you Kristina, i have received withdrawal funds a new minutes ago.
Hello Kristina, my last withdrawal was 400 azn on 11 aprel. and it was the last funds which pin up paid me. from the first day playing pin up casino i have totally received funds 3 times, and every withdrawal were done by mastercard withdrawal payment method. for your attention, i would like to inform you that, my all deposits also were by mastercard payment method. and withdrawals as i wrote above.
And Kristina please let men know, what do you mean "any relevant communications between me and casino" ? for example the chat screen between me and pin up operators ? or other something ?
Thank you for attention Kristina.
