HomeComplaintsPin-Up Casino - Player’s withdrawal has been delayed.

Pin-Up Casino - Player’s withdrawal has been delayed.

Amount: 10,000 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 14 Feb 2023 | Resolved : 16 Feb 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from India has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

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1 year ago

Hi the withdrawal has been pending for more than one month they say that they have technical issue from there side my email id is rame**********nda@gmail.com

Edited by a Casino Guru admin
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1 year ago

Dear rameshkumarnanda,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Hi Sir , Please close the complaint as the casino support team has credited the amount thankyou for the support.

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1 year ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rameshkumarnanda, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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