HomeComplaintsPin-Up Casino - Player’s winnings haven’t been received yet.

Pin-Up Casino - Player’s winnings haven’t been received yet.

Amount: 700 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 31 Jul 2022 | Resolved : 12 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the issue was resolved.

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1 year ago

pinup cancell my withdrawal, i had retry but again cancelled. everytime i withdrawal pinup cancelled it. my account is fully varified. pinup please give my money.

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1 year ago
Dear naseeb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center
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1 year ago

Dear naseeb,

Have you received your withdrawal from the casino yet?

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1 year ago

Dear naseeb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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1 year ago

naseeb confirmed via email that the issue has been sorted. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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