The player has deposited money into his account, but the funds seem to be lost. He later confirmed that the deposit was successfully credited, therefore we marked this complaint as resolved.
Pin-Up Casino - Player’s deposit has never been credited to his account.
Amount: 400 INR
Pin-Up Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Pin-Up Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Worst customer service, they never respond and don't deposit money in Pinup casino, they won't credit it in your wallet. Just another cheating site. I had deposited but not credited in the wallet and no one is responding now.400 rupees with id: l***@gmail.com
Public
Public
2 years ago
Dear Ravi ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
