HomeComplaintsPin-Up Casino - Player’s deposit has never been credited to their account.

Pin-Up Casino - Player’s deposit has never been credited to their account.

Amount: 700 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 11 Mar 2022 | Case closed : 18 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player has deposited money into their account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

I have deposited Rs 700 but it did not get Credit to my account

however my bank balance has already been debited.

Already contacted the Agent and waited for 6 days still no help.

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2 years ago

Dear Monica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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1 year ago

Dear Monica,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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1 year ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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