The player from India is facing an issue with a 4,000 Rs deposit made on November 5, 2024, which remains uncredited to his account as of November 17. Despite providing bank statements and confirmation, customer service offers no clear resolution timeline and only provides generic responses.
Pin-Up Casino - Player’s deposit has been delayed.
Amount: 4,000 INR
Pin-Up Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 19h 57m 1s
Case summary
4 hours ago
Public
Public
6 hours ago
I deposited 4000 Rs on 5th November 2024 and today is 17th November and still this amount not credited in my account. Many times I have contacted to customer service agent and they give only memorize answers like- finance department is working on it. I have given my bank statement, bank confirmation mail and Google pay confirmation. I don't know what's the problem after giving all evidences. Pinup also has not any time line to resolve the issue. They customer service agents use to say that they don't know any fix duration to solve the issue. I am totally disappointed by this casino.
Rgds,
Gokul
Id-37577552
Public
Public
4 hours ago
Dear Gokul1985,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Gokul1985 has 6d 19h 57m 1s to reply
