Pin-Up Casino - Player’s criticizing false advertisement of bonus.

Hello! I entered a welcome promo code in my personal cabinet, but the activation does not happen. What can I do?

Dear olliw287,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I enter a promo code and it does not activate, displays an error. But according to the requirements all should pass. So far I haven't applied anywhere, there support can take a long time to answer. 

Hello, the problem is still relevant.

Hello,

Could you please advise where did you find the bonus code? Was it available inside your casino account or displayed publicly on the casino website for all the players? What was the exact promo code?

Please forward any screenshots that would shed some more light on this issue.

Hello! I used promo on the site casino-pin-up-official-site.com, page https://casino-pin-up-official-site.com/2021-ci-il-ucun-pin-up-casino-promo-kodlari/#pinup-casino . I made my first deposit, entered a promo code in my personal cabinet, but I dont see an increase.

Could you please advise the exact promo code? Meanwhile, please try contacting the casino directly and keep me informed about any further developments.

Dear olliw287,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.