HomeComplaintsPin-Up Casino - Player's activated bonus seems to be hidden.

Pin-Up Casino - Player's activated bonus seems to be hidden.

Amount: 150 R$

Pin-Up Casino
Safety Index:Very high
Submitted: 14 Mar 2023 | Case closed : 11 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil has activated a promotional offer. However, the activation seems to be unsuccessful. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

Hello. Registered on the site, verified, entered the freespins promo code. But I can't find out if the activation was done - I don't see any freespins anywhere.

Automatic translation:
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1 year ago

Dear molliv_1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue to the casino directly, please? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Which exact bonus did you activate? Please forward its name or the specific link when replying.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


 

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1 year ago
Translation

No, I didn't apply anywhere. Casino support response may take longer than here. It was a welcome bonus for registering at the casino.

Automatic translation:
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1 year ago

I have checked the First Deposit Bonus rules (here) and this is what I found:


Welcome $ 500 + 250 FS
This promotion is available only to authorized Pin-Up.casino users.
To participate in the promotion, a user needs to register on the website or log in to their account and make the first deposit.
If you make the first deposit within an hour after registration, you'll get a 120% bonus, if later — a 100% bonus.
If the amount of the first deposit exceeds or is equal to $ 50, you’ll also get 250 FS that will be credited in parts: 50 FS — right after account top-up and 40 FS — daily throughout the next five days.


Could you please advise how much was your deposit? Was it greater or equal to $50? Looking forward to hearing from you.


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1 year ago

Deposit was $55, information on bonuses found here https://avmoreira.com/

Checked the account as well.

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1 year ago

Could you please advise if you remember the exact promo code that you entered? Thank you.

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1 year ago

Dear molliv_1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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