The player from Bangladesh has deposited and won 5162 BDT, requesting a withdrawal of 5100 BDT after verifying his account. However, his account has been locked without cause, despite following all terms. He is considering taking legal action against the casino and its partners.
Pin-Up Casino - Player's account has been closed.
Amount: ৳5,100
Pin-Up Casino
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Case opened
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Waiting for Casino Guru to reply
6d 10h 54m 37s
Case summary
13 hours ago
Public
Public
yesterday
I have deposited for the first time and won an amount 5162 BDT. After winning I have requested for withdrawal of 5100 . I have verified my account with my NID and live . I have contacted with the support team for the withdrawal process and they asked me to wait. But when I have tried to login they have locked my account. They are showing their 6.17.1 & 6.17.2 terms. But I have not done anything that goes against their terms. Now I have decided to take legal action against them and the associated bkash/Nagad merchants who are helping pin-up to do business in Bangladesh.
Public
Public
15 hours ago
Dear ahmedulkabir.jnu,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Pin-Up Casino, and this is what the rules 6.17.1 and 6.17.2 are about:
6.17. Abuse of bonus and promotional offers.
6.17.1. Obtaining any guaranteed profits using bonus or promo offers is considered to be an abuse. This includes: guaranteed income strategies, unfair bonus wagering.
6.17.2. If we detect or suspect any abuse, we reserve the right to suspend, cancel and/or revoke any payments related to bonus and promo offers, as well as to completely block the player's account.
Could you please send me the link or a screenshot of the bonus you played with? Was it a deposit bonus, or a free bonus?
What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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