Pin-Up Casino - Player faces withdrawal issues after account restrictions.

My account id - 54971414

I deposited 3700 rupees in my pin-up casino account on 5th date which was successful but when I tried to play the game it wrote to me that the game is prohibited and from there I came to know about the customer support and I got kicked out of the casino. I need additional information. They said that the mail will come to me very soon. Regarding additional information, I have no problem, I have already given additional information, I have done the verification before, the mail will not come to me very soon, this time also I talked to customer support. By doing this he said that the mail will come but nothing is coming but my money is deposited and I am not able to withdraw it also I am not able to understand what to do please help me casino guru.

Dear harshpratap155,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you have provided to the casino for verification?

Additionally, are you completely unable to access any games, or is the issue limited to certain games only?

Lastly, were you able to play any games before your account was restricted for investigation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I provide aadhar card selfie with aadhar card photo everything they asked my account is verified when i provide documents then that time i recieve mail from manager then i start playing but now no game is opening

Veronica i am completely unable to access any game

Yes i play all game before restrictions