HomeComplaintsPin-Up Casino - Player faces withdrawal issues after account restrictions.

Pin-Up Casino - Player faces withdrawal issues after account restrictions.

Amount: 3,700 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 08 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

0d 16h 51m 57s

Case summary

6 days ago

The player from India deposited 3700 rupees into their Pin-Up casino account but was subsequently kicked out of the casino due to prohibited gameplay. Despite completing the verification and contacting customer support, the player has not received the promised email and is unable to withdraw his funds.

Public
Public
1 month ago

My account id - 54971414

I deposited 3700 rupees in my pin-up casino account on 5th date which was successful but when I tried to play the game it wrote to me that the game is prohibited and from there I came to know about the customer support and I got kicked out of the casino. I need additional information. They said that the mail will come to me very soon. Regarding additional information, I have no problem, I have already given additional information, I have done the verification before, the mail will not come to me very soon, this time also I talked to customer support. By doing this he said that the mail will come but nothing is coming but my money is deposited and I am not able to withdraw it also I am not able to understand what to do please help me casino guru.

Public
Public
1 month ago

Dear harshpratap155,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you have provided to the casino for verification?

Additionally, are you completely unable to access any games, or is the issue limited to certain games only?

Lastly, were you able to play any games before your account was restricted for investigation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Public
Public
1 month ago

I provide aadhar card selfie with aadhar card photo everything they asked my account is verified when i provide documents then that time i recieve mail from manager then i start playing but now no game is opening

Veronica i am completely unable to access any game

Yes i play all game before restrictions

Public
Public
1 month ago

Please reply Veronika

Edited
Sensitive attachment
Sensitive attachment
1 month ago

again they are saying same thing

Public
Public
1 month ago

Thank you for keeping me updated. Please forward me the emails between you and the casino regarding your verification at veronika.l@casino.guru. Kindly include the identity documents you sent to the casino for additional verification. Thank you for your patience and cooperation, and I look forward to assisting you further.

Sensitive attachment
Sensitive attachment
1 month ago

Done please check your email and help me please

As you can see when I create account they asked me for additional verification i had done all process i send all documents and then i recieve this email from the manager of casino but now again I don't know why they restricted my account

Public
Public
1 month ago

Please fast up the process veronika because i am waiting from many days please help me please

Public
Public
1 month ago

Please reply fast veronika please

Public
Public
1 month ago

Thank you very much, harshpratap155, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
Public
1 month ago

What should I do next?

Public
Public
1 month ago

Hello there,

Thank you harshpratap155 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Pin-Up Casino for their help in resolving this complaint. We would like to know why is the player's account restricted and what can we do to help resolve this issue.

Thank you!

Public
Public
1 month ago

Please sir help me i do not have any money left and i am student and I don't know why this casino did this to me in starting i provide all documents i also done additional verification but I don't why they are doing this to me

Public
Public
1 month ago

Please pin-up casino reply fast

You are not sending me any mail about additional verification atleast you can reply here

Public
Public
1 month ago

Reply fast please Pin-up casino i am requesting you i need money

Public
Public
1 month ago

Hello!

We don’t see any restrictions on your ability to withdraw funds. The restrictions you have only apply to games on our site.

We will send the details of this situation to the forum administration.

Public
Public
1 month ago

So when I will not be able to play the game then how will I wager and then how will I withdraw and anyway there are restrictions but my account is verified.

Public
Public
1 month ago

And please remove the restrictions to that i can play games and withdrawal my funds

Public
Public
4 weeks ago

Please casino guru help me please

Public
Public
3 weeks ago

fileits been a month now and games are still not opening what are you doing pin up casino i trust you and you are doing this to me why please solve this please

Public
Public
3 weeks ago

Please tell me when will you remove these restrictions as i have already completed all verification so tell me what i have to do now please remove these restrictions

Public
Public
3 weeks ago

Hello!

Our team has made a final decision regarding your account. At this time, the withdrawal of funds available in your balance remains unrestricted, but the ability to place bets has been disabled, and this decision will not be reconsidered.

Public
Public
3 weeks ago

But what is the reason as i have done all the verification and again i am ready to do all verification again

Public
Public
3 weeks ago

fileat this time also i cannot withdrawal my money see why pinup casino why you are doing this to me what the hell you are doing

Public
Public
3 weeks ago

Dear harshpratap155, you are able to withdraw your funds however the casino may charge a fee when you do so. I would like to ask you if you could provide me with a screenshot of your transaction history for review. Thank you in advance!

Public
Public
3 weeks ago

Sir but why fees i did not do anything so why would i pay this fees i am ready for any verification they ask so why would i pay fees i am ready to do all verification ask them to remove all restrictions please sir

Public
Public
3 weeks ago

filePlease sir help me sir from one month they are saying they will send email for additional verification noq they are doing this please casino guru help me

Edited
Public
Public
3 weeks ago

I just want the proof why they did this to me

Public
Public
3 weeks ago

Dear harshpratap155, I want to find out as well, that's why I requested you provide a screenshot of your transaction history for review. If you do not cooperate I will be forced to reject your complaint. Thank you in advance for your cooperation!

Sensitive attachment
Sensitive attachment
3 weeks ago
Public
Public
3 weeks ago

Please see my bank statement screenshot and help me please fast

Public
Public
3 weeks ago

Thank you for providing the information, however, I meant if you could screenshot your transaction history from the Pin-up Casino account. That could clarify the situation and I could investigate further in this matter. Thank you in advance!

Public
Public
3 weeks ago

Pin-up casino did not show any transaction history its all third party that's why i send you all the screenshots of my bank statement

Edited
Sensitive attachment
Sensitive attachment
3 weeks ago

see still they are saying that my account is under review i am telling you caisno guru they are doing scam with me i already completed all type of verification additional verification and i am ready to do again but i don't know why they are not doing anything they just put restrictions on my account without any proof please help me casino guru i am requesting you

Public
Public
2 weeks ago

Please peter reply fast

Public
Public
2 weeks ago

Dear harshpratap155, unfortunately, the casino can choose not to let you continue playing at their casino. I can only assist with the withdrawal of your funds. Let me know how you want to proceed further. Thank you in advance!

Public
Public
2 weeks ago

Please help me to complete withdrawal my fund i don't want to continue with this casino i just want my full withdrawal please help

Public
Public
1 week ago

Dear harshpratap155 , is there anything that blocks you from withdrawing your remaining funds? Thank you in advance!

Public
Public
6 days ago

They are cutting 25% fees without any reason they cut because i did not wager but I can't wager as they blocked all games

Casino Guru is examining the case

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news