HomeComplaintsPin-Up Casino - Player complains that she didn’t receive cashback bonus.

Pin-Up Casino - Player complains that she didn’t receive cashback bonus.

Amount: 9,000 ₴

Pin-Up Casino
Safety Index:Very high
Submitted: 15 Feb 2022 | Resolved : 17 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Ukraine is highly dissatisfied with a promotional offer. Player’s complaint has been resolved successfully.

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2 years ago
Translation

Casino pin-up cashback not credited.

Automatic translation:
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2 years ago

Dear Анна,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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2 years ago
Translation

Cashback returned, thank you.

Automatic translation:
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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Анна, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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