HomeComplaintsPariPesa Casino - Player’s withdrawal is delayed.

PariPesa Casino - Player’s withdrawal is delayed.

Amount: €413

PariPesa Casino
Safety Index:Low
Submitted: 28 Jun 2023 | Case closed : 23 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

A player from Spain is awaiting two withdrawals of 200 and 213 euros from an online casino. The casino provides a standard response, stating they're awaiting confirmation from the operator, but the funds have yet to arrive. The complaint was closed as the player stopped responding.

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10 months ago
Translation

I am waiting for two withdrawals of 200 and 213 euros, they always answer me the same as they are waiting for confirmation from the operator, at the moment the money still does not arrive and I still think that this page is a scam.

209/5000


PRIVATE INFORMATION

Automatic translation:
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10 months ago

Hello negredo69,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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10 months ago
Translation

Hello Nick, my account is verified and I made 4 deposits or 5 with a card, the money arrived at the moment, I have sent several emails to your support and they do not answer and they always answer me the same as waiting for confirmation from the operator.

The withdrawal was by transfer I know I think and it appears approved on your website but the money does not arrive.

Automatic translation:
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10 months ago
Translation

I have been registered since June 25 and at no time did I play with a bonus, but with real money, 5 deposits of 30, 50,50,70 and 100

Automatic translation:
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9 months ago

Hello negredo69,

Just to clarify we are not the casino so we have no more information than you share with us regarding your case.

Can you please advise since when exactly are those withdrawals pending?

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9 months ago

Dear negredo69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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