The player from Germany has requested a withdrawal two weeks ago. Unfortunately, the payment seems to be delayed. The player confirmed he received the payment shortly after.
Paradise 8 Casino - Player’s withdrawal has been delayed.
Amount: €100
Paradise 8 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
It took over fourteen days to verify the documents since 02/11. is the payout on pennding. The live chat apologizes that they are very busy at the moment and has stopped responding to my requests. Email to manager will not be answered.
Automatic translation:
Public
Public
2 years ago
Dear Ralph,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has been verified successfully already? Could you please specify which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Verification is complete. Payment has been on Pennding since February 11th, I paid in with a credit card. Paying out is (without it being announced) only via two methods, neither of which I had, and therefore I had to open a Bitcoin account. It can sometimes happen that the payout takes a while, but if you are put off several times and then neither the chat nor the manager contact you, it seems somehow strange.
Automatic translation:
Public
Public
2 years ago
Thank you very much, Ralph, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
