Palace of Chance Casino - Player’s withdrawal has been delayed.

Free chip based on prior deposits. Account 100% verified. Watering requirements meet. No bonus violation. Regular depositor. Been waiting since December 23 (account verified before withdrawal request) fort a Bitcoin withdrawal. No one communicates. Supervisor can’t do anything. Payout team unresponsive.

Dear Kali,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any payments from this casino in the past?

https://casino.guru/Palace-of-Chance-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have not received payment in the past but I requested a cash out weeks prior and was successfully verified. The amount that was APPROVED FOR CASHOUT TO BITCOIN, KYC docs verified, was $1500. It took them so long to payout that I cancelled the deposit and played the winnings gradually. This time I’ve been waiting for $100 and have not gotten either payout request successfully.

Thank you very much, Kali, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kali,

I looked at your complaint and will do my best to help you. I would like to invite Palace of Chance Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

Greetings all,

I've had a look and I'm not sure what the holdup is here, let me see if I can't get things moving for you Kali.

Best wishes,

Nick and Palace of Chance

Well my friends,

We have an approval. I'll see what can be done to get it out the door.

Best wishes,

Nick and Palace of Chance

That's good news, Nick. Keep us updated. Thanks

Withdrawal complete. Thank you for your help Casino Guru & Nick.

Dear Kali,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru