Pacific Spins Casino - Player’s winnings haven’t been received yet.

This casino is a fraud, i would advise anyone to never play here. I won off a bonus play and sent my information to get my withdrawal. They emailed me to and said they couldn't pay me because my email address was not on the account. I knew than they were a fraud and don't believe in paying. I contacted customer service and asked them to verify they had the right email on file. The 1st representative disconnected the chat and the second before verifying my email was on file going to ask me have i sent my information. I told him read my question again because that was not my question. I emailed the screen shot of what the rep verified about my email address being on file. I will never get a response from them . they are a joke of a casino

Dear vanessaprtr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vanessaprtr,

Have you received your withdrawal from the casino yet?

Dear vanessaprtr,

Have you received your withdrawal from the casino yet?

No i have not received anything from this casino

Thank you for your reply, vanessaprtr. Do I understand correctly that the casino claims you don't have an active account? Are you able to access the account at the moment? Do you have any confirmation email that your account was successfully registered in the past?

Wow they are some big liars

I been had a account since 11/ 8 and just logged in to ask them about the withdrawal. they just said once they do verification I can then withdrawal.

Could you please clarify if you have passed the verification? If not, have you at least provided the required documents?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear vanessaprtr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.