Oppa888 Casino - Player has experienced a technical glitch.

My account is a RUBY level account. Everything was fine until 6-Aug-2021. On 6th Aug, my cashback amount was ZERO, I clicked on refresh and withdraw because I was expecting a cashback in line with my play.

The page has a cash back time and date clock. This clock clearly shows the next cashback date and time. It was working absolutely fine till 5th Aug.

Starting 6th Aug, the clock has been showing a future date and time, which actually is impractical to achieve as the clock always shows tim which is 30 mins ahead of current time and the time keeps changing with every passing second.

Since 6th Aug, I have wagered, and lost a lot of money. However, not a penny has been credited to the account.

On reaching out, OPPA888 said, it is a technical glitch and never seen before. It is all automatic and THERE IS NOTHING THEY CAN DO.

I have written multiple emails, requested calls, spoken to customer support, all give one reply. System will automatically calculate.

This whole thing is a scam, till the time the clock doesn't stop the cashback period will not reset itself and calculation will not be done.

Thus, I am being cheated of my cashback amount.

I request you to kindly look into this, I am sure there are many players who are fooled and cheated like this.

How strange is it to say, the clock is not in our control. The system is not in our control. we can't do anything.

Yes they say that.

I used to trust this casino a lot, but now it is smelling of all fraud.

Dear Khalid,

Thank you very much for submitting your complaint and forwarding the relevant screenshot. I’m sorry to hear about your problem. Have you tried communicating the issue with the casino directly? Could you please forward your bonus history along with any relevant communication to petronela.k@casino.guru?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

It is a very simple case. The cashback clock needs to show the next cashback time and date. Also, they need to calculate my cashback manually and credit it to my account.

Blaming the system and using excuse like this is new, never happened to anyone. Will not help.

They need to stop cheating.

Thank you very much, Khalid, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello,

Today suddenly they have credited INR 996 as cashback. This amount is incorrect and way to less.

This whole thing is a scam, they are frauds.

They need to credit my arrears of cashback too, starting 3rd Aug.

Cashback calculation as per Oppa888

For levels 1 to 7 (Copper - Diamond) cashback is calculated as follows:

(total stakes placed since cashback was last credited - total winnings received since cashback was last credited) x cashback %.

My cashback % is 9 as I am a Ruby player.

Please ask Oppa888 to check all my deposit, withdrawals, win, losses since 3rd Aug 2021.

They need to be honest, do a honest calculation and credit all the cashback THAT HAS NOT BEEN PAID DELIBERATELY WITH AN INTENT TO FRAUD.

The casino still owes me roughly INR 9,000 as casback, considering they suddenly paid INR 996 today.

I am certain with your intervention all their system issue, glitch, attitude, intent to cheat will disappear. They will pose as saints and customer friendly now.

Imagine more than a month and they dont care to reply to an email, which they claim they generally reply in within 24hrs.

Hello Khalid.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi,

It seems the Casino doesn't care, because they know they are frauds and cheats.

What other options do I have?

Hello Khalid.

The casino is registered on our site, so they should be able to respond. But, if they fail to respond after 14 days from our first request, I will personally guide you with the process of contacting their licensing authority.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Khalid.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru