HomeComplaintsOne Casino - Player has experienced technical glitches while playing.

One Casino - Player has experienced technical glitches while playing.

Amount: €40

One Casino
Safety Index:High
Submitted: 14 Oct 2022 | Case closed : 30 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has experienced technical problems while playing wagering Free Spins. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

In this game, an error occurred during my real-money free spins (stake 0.40eu) and the game was aborted.

Unfortunately I couldn't get back into the game, I was only shown a text saying I could watch the replay and nothing more.

At this point I already had 64.00eu total winnings and 7 free spins left. It's a bit complex to explain the game rules in text form, but in essence, as long as wins are seen, the entire slot slides down one row and no further free spins are consumed. For a better understanding of my accusation, I created a sketch and a calculation using the Onecasino profit table including profit lines.

The support told me I couldn't foresee the coming rounds, but you can see on my sketch that I don't do exactly that.

I simply shift the slot down 2 times and did not take into account any symbols in my calculation, see? Which could still come, nor that I still slide down even after 2 times, still have 7 free spins filefile

Automatic translation:
Public
Public
2 years ago

Dear snobile88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

 

Public
Public
2 years ago

Dear snobile88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news