The player from Germany has requested a withdrawal seven weeks ago, unfortunately, it has not been received yet. Casino didn't respond.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 57
Amount: €800
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Ocean Breeze Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
I applied for a payment to my account on January 31st, so it is almost 2 months soon in "processing" I have already written 5 or 6 times to the support who put you off but still only that they supposedly try to process the process as quickly as possible bring ..... just ridiculous and outrageous I wouldn't be surprised if this casino dem
Automatic translation:
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3 years ago
Dear 19janschmidt89,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received confirmation regarding successful account verification?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I had my account verified before applying for a withdrawal and received a confirmation for this. The requested payout from the casino account to my bank account has just been "in process" for almost 8 weeks without it continuing or anything happens ...
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3 years ago
Thank you very much, 19janschmidt89, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello 19janschmidt89,
I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Translation
Since yesterday the payment in the transactions in my acc has at least been set to "approved" and no longer appears to be processed as if something is going to happen after 2 months hope it doesn't take another 2 months until the money is transferred to my account Hopefully the story will soon come to a relatively late but happy ending 🙂👍
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
