The player from Finland had her account blocked without further explanation. The requested withdrawal is still held by the casino. Player’s complaint has been resolved successfully.
NYspins Casino - Player’s account has been blocked.
Amount: €10,880
NYspins Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
NY Spins has been waiting for withdrawals since 23.4 and has sent documents since 4.5.
Account closed and messages are answered randomly. What advice when the same problem applies as well
Voodoo Dreams from 15.4 expected waits of € 1,000
Automatic translation:
Public
Public
3 years ago
Dear Pia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve accumulated your winnings with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
If you wish to file an official complaint about the VoodooDreams Casino, please do so here: https://casino.guru/complaints/create as we follow the rule "one thread per casino".
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Thank you both cases have now been successfully resolved and withdrawals finally paid into my account. Thank you.
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pia, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
