The player from Finland had requested a temporary account closure at NordicBet due to concerns about excessive gambling but was informed that the account would be permanently closed, restricting access to all Betsson Group products. We explained that casinos could permanently close accounts to protect players from gambling issues and that there was no recourse if the casino refused to reopen the account. The player was advised to use the Self-Exclusion Assistance Tool for further protection. The complaint was closed as the casino's decision aligned with responsible gambling policies.
NordicBet Casino - Player’s account has been permanently closed.
Amount: ??
NordicBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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5 months ago
Translation
I contacted customer service to request a temporary closure of my account because I felt that my playing was getting out of hand. However, NordicBet responded by saying that my account would be permanently closed. Is there anything that can be done about this? To my knowledge, this means I've been locked out of all Betsson Group products.
Automatic translation:
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5 months ago
Dear Mondehilton,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NordicBet Casino DK.
Please note we believe that if a player informs the casino of gambling problems or that he loses control of his gambling, we would expect the casino to block the player permanently to protect them. If the casino acted to protect you, that would be the outcome we would like the casino to achieve for you.
Even if the casino blocked your account due to being overly cautious, we believe that casinos can block or disable a player's account at any time for any reason as long as the casino doesn't withhold the player's balance.
Please let me know if there are any circumstances that would support your case, otherwise we'll close the complaint.
Best regards,
Tomas
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5 months ago
Translation
Is there anything to be done? I would like to play nordicbet/betsson Group products in the future, but I can never open an account again if that decision remains?
Automatic translation:
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4 months ago
Dear Mondehilton,
We don't know the extent to which the casino will go for payer protection as policies in online casinos are not unified in this regard.
If a casino refuses to accept you as a customer, there is no recourse we can offer. Make sure to contact casino support for other brands to ascertain your player status.
If you believe you are losing control of your gambling, please inform any online casino where you have an open account and request player protection in the form of a permanent self-exclusion.
I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool
This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Since we cannot argue for your casino account to be reopened, your complaint will now be closed. Please do not hesitate to contact us if you run into issues with any online casino in the future.
