HomeComplaintsNomini Casino - The player's withdrawal is delayed.

Nomini Casino - The player's withdrawal is delayed.

Amount: €1,110

Nomini Casino
Safety Index:Very high
Submitted: 07 Jun 2022 | Resolved : 13 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for almost a week. The complaint was resolved as the player received his money.

Public
Public
2 years ago
Translation

Hello ,


unfortunately I have to say at the online casino Nomini that these unfortunately don't come into play. I just received a standard response to my email and was told in live chat that they had the withdrawal request and would process it promptly. That was in the middle of last week. Unfortunately NOTHING has happened so far. I would be grateful for help.


Kind regards


Daniel

Automatic translation:
Public
Public
2 years ago

Hello patron28102602,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
Translation

Good morning,


the payout took place just last week Wednesday early evening. I used a deposit bonus. Say I deposited 50 and claimed the bonus of 100% on the 1st deposit. So I started playing with €100 and fully converted this amount. I wasn't aware that I should wait 14 days first. However, I think up to 14 days for a payout is really a lot. I last contacted the casino last Friday. Their response was that they have the payout but it will take time before the payout will take place. I became suspicious because I know it from other providers, for example, that I have a payment confirmation within 2 days at most. At Nomini, however, I get no answer to my email, which I also wrote on Friday. Except in the live chat, they gave me the info that you have the payout, but this will take time. Nothing else has happened yet. I thank you for your commitment.


Kind regards


Daniel

Automatic translation:
Public
Public
2 years ago
Translation

Hello, I got my money.

Thanks for your support. Have a nice day and a good start into the weekend. Greetings daniel

Automatic translation:
Public
Public
2 years ago

Thank you patron28102602 for letting us know that your issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news