The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. The main issue were technical problems with some of the games. The casino requested additional information from the player. Unfortunately, the player stopped responding so we were not able to proceed with a further investigation or suggest possible solutions.The complaint was rejected.
Nomini Casino - Player’s withdrawal was delayed due to technical issues with some of the games.
Amount: €2,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
after verification at Nomini Casino it takes even longer until money is paid out.
It used to take 1 week, now 2 weeks have passed and I still haven't received any money in my account.
And of course the agents in the chat can't do anything!
Please look for another casino, you will only have trouble with them!
Automatic translation:
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2 years ago
Dear BoeserJunge83,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings were accumulated with or without an active bonus? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Dear BoeserJunge83,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
Hello,
thanks for your reply, I didn't claim any bonuses!
And their regulations and chat say 3-5 business days, not 14 days!
Also, after winning a few times at roulette, the payout speed in the game has changed and keeps disconnecting, which I can no longer bet correctly and have lost a lot of money!
But apparently many casinos do this scam!
Has nothing to do with the cache either!
I don't have anything more to say about it either, my time is too precious for that, I hope someone reads this and avoids visiting your casino!
Automatic translation:
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2 years ago
Thank you very much, BoeserJunge83, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Translation
Hello,
it would also be nice if you could check again whether I am still entitled to winnings from roulette that have not been paid out or cleared!
Many thanks in advance!
Best regards
Automatic translation:
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2 years ago
Hi BoeserJunge83,
I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Good day,
Thank you for reaching out. You can be assured that we are constantly striving to improve our services and your feedback is greatly appreciated.
The withdrawal in question was paid out on 24.08.2022 after account verification. We invite the client to contact us at any time should there be any questions regarding it.
At the moment we do not see any irregularities in the client's gaming session. In order to conduct further investigation with the provider we will need the following information for the bets the client claims were not settled correctly:
- date and time;
- game name;
- bet amount;
- screenshots of the bets from the betting history and/or bet IDs;
- screenshots/recordings of the error, if possible.
Please let us know if there are any further questions. We are happy to assist at any time.
Sincerely,
Nomini
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2 years ago
Thank you Nomini Casino team for your reply.
Dear BoeserJunge83,
Can you forward the required data to the casino?
