Nomini Casino - Player’s withdrawal was delayed due to technical issues with some of the games.

Hallo,

nach der Verifizierung bei Nomini Casino dauert es noch länger bis Geld ausgezahlt wird.

Vorher hat es 1Woche gedauert, jetzt sind schon 2 Wochen rum und ich habe immer noch keinen Geldeingang auf dem Konto.

Und die Agenten im Chat können natürlich nichts machen!

Sucht euch bitte ein anderes Casino, bei dem habt ihr nur Ärger!

Dear BoeserJunge83,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings were accumulated with or without an active bonus? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear BoeserJunge83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo,

danke für ihre Antwort, ich habe keine Bonis beansprucht!

Und in ihren Bestimmungen und im Chat wird von 3-5 Werktagen geredet, nicht von 14 Tagen!

Außerdem hat sich nachdem ich ein paarmal beim Roulette gewonnen habe die Auszahlungsgeschwindigkeit im Spiel geändert und die Verbindung bricht ständig ab, das ich nicht mehr richtig setzen kann und viel Geld dadurch verloren habe!

Aber diese Masche machen anscheinend viele Casinos!

Hat auch nichts mit dem Cache zutun!

Ich hab auch nichts mehr dazu zu sagen, dafür ist mir die Zeit zu kostbar, ich hoffe das hier liest jemand und vermeidet ihr Casino zu besuchen!

Thank you very much, BoeserJunge83, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hallo,

es wäre auch nett, wenn sie nochmal kontrollieren könnten, ob mir beim Roulette nicht noch Gewinne zustehen, die nicht ausgezahlt oder verrechnet wurden!

Vorab vielen Dank!

Beste Grüße

Hi BoeserJunge83,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.

Good day,

Thank you for reaching out. You can be assured that we are constantly striving to improve our services and your feedback is greatly appreciated.

The withdrawal in question was paid out on 24.08.2022 after account verification. We invite the client to contact us at any time should there be any questions regarding it.

At the moment we do not see any irregularities in the client's gaming session. In order to conduct further investigation with the provider we will need the following information for the bets the client claims were not settled correctly:

- date and time;

- game name;

- bet amount;

- screenshots of the bets from the betting history and/or bet IDs;

- screenshots/recordings of the error, if possible.

Please let us know if there are any further questions. We are happy to assist at any time.

Sincerely,

Nomini

Thank you Nomini Casino team for your reply.

Dear BoeserJunge83,

Can you forward the required data to the casino?

Dear BoeserJunge83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.