Nomini Casino - Player's withdrawal is delayed by the casino.

I MADE A WITHDRAWAL ON 11/01/2024 AND AS OF TODAY, 16/01/2024, THE WITHDRAWAL HAS NOT BEEN PROCESSED. I SPOKE WITH SUPPORT IN THE CHAT AND WAS TOLD THAT THERE HAS BEEN A DELAY, AND THERE IS NO ESTIMATED ARRIVAL TIME FOR THE DEPOSIT INTO MY ACCOUNT.

Dear dekkocruz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Damn, a casino takes 14 days to pay out….

I've never seen this

I understand your frustration, however, the majority of payments that have been approved and processed by the casino do arrive in the player's account within 14 days. Have you received your winnings? Please let me know.

I DID NOT RECEIVE ANYTHING YET ...

Thank you for letting me know.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I had never withdrawn from Nomini, new registration.

NO BONUS, ALL REAL MONEY.

MY CHECK I SENT THE DOCUMENTS (DRIVERS LICENSE AND PROOF OF ADDRESS)

THEY ASKED ME FOR THE BANK STATEMENT I SENT IT 3X AND THEY DIDN'T ACCEPT IT...

AND UNTIL TODAY I'M WAITING FOR MY MONEY

Your money will be paid out only after your verification is complete. That means you have to send the casino a bank statement that will be accepted. Please keep in mind that your bank statement has to include your personal information (name, address, IBAN), and the deposits made to the casino. Have you received any explanation from customer support as to why your bank statement was rejected?

I DIDN'T RECEIVE ANYTHING, I SENT IT A LOT OF TIMES... I SENT EVERYTHING

Again my documents were refused….

I sent it as requested...

I waited 5 days and nothing approved!!

Thank you very much, dekkocruz, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you dekkocruz for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Nomini Casino for their help in resolving this complaint. We would like to know what is the issue with the verification documents and what can we do to help the player receive their winnings.

Thank you!

Dear customer,

Thank you for reaching out to us!

Please be informed that we are expecting documents from you in order to verify your account. Please provide us with the Transaction history for the last three (3) months, with the deposit to our Casino visible. Please upload the requested document through the Verification page in your account.

We await updates from your side.

Sincerely,

Nomini Administration

Dear dekkocruz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.