The player from Germany faced a delay in withdrawing funds from Nomini, having waited over 7 days despite the advertised maximum of 3-5 days for payouts. The support team continued to state that the withdrawal was being processed, and the player hoped that filing this complaint would expedite the release of her money. The issue was resolved as the player received the payout after submitting the complaint, indicating that it may have influenced the casino's response. The player confirmed that everything was back to normal and expressed intent to seek another casino in the future.
Nomini Casino - Player’s withdrawal is delayed.
Amount: €1,000
Nomini Casino
Safety Index:Very highSafety Index
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9.5
Nomini Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
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1 month ago
Translation
I've been playing at Nomini for quite some time and have never really had any issues. I usually received my withdrawals within 3-5 days. The website advertises fast payouts, stating that withdrawals take a maximum of 3-5 days.
It's now been over 7 days and nothing is happening. I'm filing this complaint because I noticed that some players have recently had problems with withdrawals.
The support team just tells me that it's being processed and that they're sorry.
I already find 3-5 days to be quite a long wait for a withdrawal, but over 7 days? That's too much.
I hope that with this complaint, I can finally get my money.
I didn't play with any bonus or anything else.
So far, I haven't been verified, but the casino hasn't requested it either.
Automatic translation:
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1 month ago
Hello rxbkf9sbb7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
- No, no verification has been carried out yet. I can't upload my documents myself, nomini has to request them.
- it was played completely without bonus.
- I contacted nomini about 5 days later and again yesterday by email. They apologized and said that my problem had been forwarded, but nothing happened.
Automatic translation:
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1 month ago
Translation
It's been sorted out, nomini has just paid out. The complaint probably made a difference, I also said by email that I had submitted a complaint.
everything is back to normal.
I will still look for another casino in the future.
Thank you Casino Guru!
Automatic translation:
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4 weeks ago
Dear rxbkf9sbb7,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
