Nomini Casino - Player’s withdrawal has been delayed.

Bekomme mein Geld seit 3 Monaten nicht auszgezahlt obwohl mein Konto verifiziert ist ich alle Documente nach Nomini geschickt habe zahlen sie meine 1000 Euro nicht aus .. habe davor schon einige Male Geld eingezahlt und auch mal 100 Euro ausgezahlt jetzt bei 1000 Euro zahlen sie nicht ..bitte um Hilfe langsam denke ich mir ein Anwalt einzuschalten ich danke ihnen im Voraus

Hello Marvin,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you tried contacting the casino directly regarding this issue?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Ja ich werde alles schicken danke

Wenn sie noch was brauchen schreiben sie mir danke

Hoffe sie können mir helfen danke ..

Marvin, thank you very much for your replies and emails. In the email from Finance department is mentioned, that your bank account number is written in incorrect format. Could you please confirm this issue has been fixed?

Ich schicke immer alles perfekt ab ich denke sie wollen mir einfach mein Geld nicht schicken ...seit Monaten jetzt

Hier von heute

Thank you very much Marvin for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Marvin,

I looked at your case and emails and understand the situation. I will contact the casino and see if I can help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.

Okay danke

Dear all,

Allow us to clarify the case:

In order to create a correct withdrawal request, the Player needs to fill in all lines on the screenshot attached below.

Currently, he is filling in all lines correctly, except one: "Account number". Line "Account number" should be filled in with his IBAN.

Unfortunately, the Customer is filling it with other details which are incorrect, therefore we cannot process his withdrawal request.

We would like to ask the player to cooperate and follow our instructions in order to allow us to proceed with paying out their winnings.

We hope the above clarifies the case.

Best regards,

Nomini.com Team

Thank you Nomini Casino team for your reply.

Dear Marvin,

Are you completely sure that you filled your IBAN and account number correctly? I found an article with some examples that might be useful: https://www.investopedia.com/terms/i/iban.asp#:~:text=The%20IBAN%20number%20consists%20of,bank%20account%20number%20(BBAN).&text=However%2C%20only%20European%20banks%20use,becoming%20popular%20in%20other%20countries.

Thank you Nomini Casino team for your reply.

Dear Marvin,

Are you completely sure that you filled your IBAN and account number correctly? I found an article with some examples that might be useful: https://www.investopedia.com/terms/i/iban.asp#:~:text=The%20IBAN%20number%20consists%20of,bank%20account%20number%20(BBAN).&text=However%2C%20only%20European%20banks%20use,becoming%20popular%20in%20other%20countries.

Dear Marvin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Since the player stopped responding to our questions, we are rejecting this complaint.