The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €400
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I have won 400 euros at nomini ... unfortunately it has not been processed until today. And if you ask customer service, you always get a different statement, sometimes it's 1 to 3 working days, then 5-10 or even just 24 hours for processing?? Unfortunately, changes are also made in the personal data that you do not have to pay out. Luckily I have a screenshot as it really is !! I don't know what to do anymore from complaining... best regards and thank you in advance for your help...
Automatic translation:
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2 years ago
Dear Norman,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Exactly the payment is still pending
I wait until the 14 days are over, now it's 7 working days and during that time my date of birth was changed twice by customer service.. I complained each time and they reset it to the original! According to customer service, the processing of the first payment takes 1 to 3 working days... Best regards
Automatic translation:
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2 years ago
I fully understand your frustration, Norman. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Hello Norman,
Have there been any developments since our last conversation, please?
