The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €370
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
totally outrageous that you have to wait almost 1 week for your payout, which has still not been processed.
Customer service always says something different.
it should go up to 3 days. It's been a week for me and still nothing.
I will definitely not play there again in the future and will never recommend it!
Automatic translation:
Public
Public
2 years ago
Dear N.,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
