Nomini Casino - Player's winnings withheld over a deposit date dispute.

It's a SCAM! Never bother dealing with Nomini Casino. They're not worth the trouble!

I'm so angry and fed up with how Nomini Casino treated me. I won fair and square and did everything they asked to cash out my winnings. But guess what? They said I can't get my money because of some stupid thing about the dates my bank put down for deposits. Both times, I put in 100 euros and 200 euros on the same darn day! It's just ridiculous that they're holding onto my cash over such a tiny difference in dates. Everyone knows banks don't get everything timed perfectly! This is just Nomini Casino trying to cheat their way out of paying what I rightfully won. They're playing dirty and not playing fair at all.

Dear Dinos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Do I understand correctly that verifying your deposits seems to be the only obstacle standing between you and your winnings?
• Have you submitted all the other personal documents required for the verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes, I have submitted all the necessary documents that this process needs. And I haven't submitted them just once. I have uploaded various documents from my bank certifying that I am the natural person who owns this bank account.

Hi Dinos,

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you in advance.

I just send you to your email the screenshots that i took from chat. As you see, I photographed everything because the way they answer was very unprofessional and suspicious. Thank you a lot Petronela.

Thank you very much, Dinos, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Dinos,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Nomini Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's verification and when can the player expect their bank statements to be finally verified?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Customer,

Thank you for reaching out.

Please be informed that the account was closed in accordance with the following article from our Terms and Conditions:

3.9  We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Your winnings in amount of 390 EUR can be paid out if you provide us with your Greek bank account information. The request for Greek bank account information was sent to you on 01.12.2023, to which we have yet to receive a reply.

We will make sure to prioritise the payment when you provide us with the information. Thank you in advance.

Best regards,

Nomini.com

Thank you for your reply, Nomini Casino.

Dear Dinos, according to the casino, they haven't received any information regarding your Greek bank account. I assume the account you used to deposit 100 and 200 EUR is meant here, although you mentioned earlier that the bank statement has been sent to the casino. Could you please share the required document with us for review - you can send it to natalia.b@casino.guru. Do I understand correctly that you have uploaded the documents to your account directly on the casino's website or have you sent them via email?

Dear Natalia,

We would like to emphasize that the Greek bank account is required to pay out the balance there, not for verification purposes.

Best regards,

Nomini.com

Good Evening,

Natalia, thank you very much for your help! I just emailed my Greek bank details as requested by nomini for the first time through gurucasino. In fact, I sent them in detail:

My full name, iban, the full name of the beneficiary of the bank account, the name of the bank, bic, my email and finally the country of the bank (Greece). I hope my money will be refunded as soon as possible.

Best wishes for the new year,

Konstantinos Nikolaou

Dear Dinos, thank you for the updates. Hopefully, the payout will be processed soon.

Please, let us know here as soon as you receive the money from the casino so that we can update the status of your complaint.

Best wishes,

Natalia

Dear Customer,

Thank you for providing us with the information.

The payment for 390 EUR was processed from our side on 03.01.

Best regards,

Nomini.com

Thank you for the confirmation, Nomini Casino.

Dear Dinos, we'll be waiting for updates from you.

Hello,

I want to thank you, i received my money back!

Dear Dinos,

That's great news, thank you for the confirmation. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru