The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Nomini Casino - Player’s winnings haven’t been received yet.
Amount: €11,000
Nomini Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
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Hi I won on the casino name 11,000 playing slots. from 30th July on nominees I have 3 active withdrawals of 2000 euros each which have not yet been processed. I state that days before I had made 3 small withdrawals of 100,150, and 30 euros. precisely on 23 and 24 July all processed on 25 July on Sunday and arrived in my account on 27 July.
so now I have 6,000 pending and 5000 on my balance which I cannot withdraw because I can have up to 3 active withdrawals. The live chat told me it would take 3 working days. after the 3 days he told me about 3-5 working days and I, reading various non-positive online reviews, start to be down in the dumps given the large sum won. I made the win by loading the money from my card and withdrawing it on the same card, without bonus or free spins
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2 years ago
Dear f.d.92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
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No, they haven't asked me for my documents yet, not even for the smallest withdrawals. Update if I have news
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2 years ago
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Today after 5 days they asked me for the documents. The card I loaded with. Identity document.
I have sent my driver's license.
I sent all the documents to the Kyc email, even the additional ones such as the residence certificate (in Italy they do not insert the address on the driving license) the credit card that I reloaded and withdrawn (with photos of the Italian post office where you can see that the holder of the card it's me) with attached selfies. Selfie of mine with my driver's license in hand, with my credit card. I hope it doesn't take too long to approve the account
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2 years ago
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Please help me withdraw my money. I have canceled a withdrawal
this is what they wrote to me
The account is still verifying so I cannot withdraw.
I am very sorry to inform you that your withdrawal request has been unwillingly canceled due to an update of the Payment Provider which involved withdrawals via Mastercard credit / debit card.
Therefore, please make a new withdrawal request via BANK TRANSFER (bank transfer).
Below is an example for filling in the necessary data:
1. Amount: Withdrawal amount.
2. BIC / swift code: (it is a code linked to the account / bank and can be found through Google)
3. Account number, IBAN: ITXXXXXXXXXXX
4. Bank Name: The name of the bank: ES. Unicredit SPA
5. Bank Address: The address of the branch: ES .. Piazza Gae Aulenti 3 - Tower A - 20154 Milan (for unicredit bank)
6. Branch Name: enter the address or name of the branch; it is possible to find on google the name of the branch followed by the written branch name.
7. Country: the country, eg. Italy.
If, on the other hand, you wish to proceed through another of the withdrawal methods available on your account, the system may require you to make a minimum deposit of 10 EUR through the same method chosen in order to activate the withdrawal option relating to that payment method. .
Once you have made the minimum deposit of 10 EUR, you will be able to fully withdraw the entire balance on your account (even the deposit you have just made, without the need to play it).
Thanks for your cooperation and sorry again for the inconvenience.
Excuse me on no Mastercard circuit?
But has the account been verified?
Alessio
As regards the documents, I confirm that they have been received, I confirm that your documents have been regularly received and are awaiting verification. Generally it takes about 3 working days from the date following receipt of the documents to verify them.
As soon as the verification is completed you will receive a confirmation email.
In any case, withdrawals can only be processed following verification of the account.
So even if I withdraw now I can't receive them?
Alessio
Exactly.
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2 years ago
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the withdrawals are coming gradually after having done the verification of the documents they were very fast. About 2000 euros are now missing that must arrive
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2 years ago
Thank you for the update, f.d.92. Sounds like we are on the right track. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.
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2 years ago
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all still have to arrive. They are very late. I also played a small amount but as I said I await a payment of
2100 and one of 1020 euros. Will update
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2 years ago
Dear f.d.92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
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Hi everyone has arrived and it took some time but the payments have been made. Thank you
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2 years ago
Awesome news, f.d.92. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
