HomeComplaintsNomini Casino - Player’s struggling to withdraw his winnings.

Nomini Casino - Player’s struggling to withdraw his winnings.

Amount: €180

Nomini Casino
Safety Index:High
Submitted: 11 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is experiencing difficulties withdrawing his bonus winnings via Ethereum. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

200% bonus

Get 30 euros and make 1500 euros

after 2 days done 180 euro I wanted to cash out!

support addressed only then was it converted into real money

now I've been arguing for 1 week to cash out!

after I deposited all my data and again something

comes the hammer!

they claim that I have violated the guidelines that my etherium address I had given to cash out is not mine! 😀 😀 😀

I still didn't know that you can see the name of the owner via a crypto address ...

I'm still in the email war! something ridiculous!

Don't touch this page and the ranking from 8.1 minus 8.1

Automatic translation:
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Public
4 years ago

Dear Elvis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which payment method you have used to deposit funds in to your account? Could you please confirm that you’re the rightful owner of the payment method which has been used to deposit as well as to withdraw the winnings? Is there anyone else connected to any of those two payments methods? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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4 years ago

Dear Elvis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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