HomeComplaintsNomini Casino - Player's not able to access the website.

Nomini Casino - Player's not able to access the website.

Amount: €295

Nomini Casino
Safety Index:Very high
Submitted: 28 Apr 2022 | Case closed : 11 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is not able to access the website due to country restrictions. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello. I'm Onofrio S ***. I'M FROM ITALY. I HAVE TWO WITHDRAWALS MADE ON NOMINI.COM, BUT THE SITE SUDDENLY DOES NOT OPEN ANY MORE TELLING ME THAT IT IS NOT POSSIBLE TO OPEN IT FROM MY COUNTRY, WITH FORBIDDEN 403 ERROR. PLEASE HELP ME. I HAVE A TOTAL OF 295 EUROS WITHDRAWAL.

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Dear Onofrio91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify when exactly you noticed that you cannot access the website? Also, would you be so kind as to advise when exactly you requested these withdrawals?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Onofrio91,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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