HomeComplaintsNomini Casino - Player’s experiencing difficulties withdrawing his winnings.

Nomini Casino - Player’s experiencing difficulties withdrawing his winnings.

Amount: €350

Nomini Casino
Safety Index:Very high
Submitted: 15 Nov 2021 | Case closed : 30 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has requested withdrawal one week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hi there,


On 11/08/21 I applied for a payment at the above casino in the amount of € 350. After several email messages with the customer contact, he last assured on 11/12/21 that the payment had been approved and will most likely be transferred to the specified account on 11/12/21. Unfortunately, I had to find out that until today, 11/15/21, no payment has been made to my account. I emailed customer service again today. He now wrote in English (allegedly no German customer service available at the current time) that there was a technical update on 11.11.21 which led to problems with the payout and we apologize, the payout will be processed as soon as possible.

I find this casino very suspicious. Since I have already read several posts that many had the same problem, I turn to you and ask for help. Thanks very much.


Kind regards

Tony F ******

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Dear Tony,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Dear Tony,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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