The player from Italy has been accused of opening multiple accounts. After receiving relevant proof from the casino we rejected the complaint because the player created multiple accounts in the casino which is a clear violation of the terms.
Nomini Casino - Player has been accused of opening multiple accounts.
Amount: €1,100
Nomini Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
the casino after my withdrawal request closes my account saying that I would have another account connected, when I only used one account for deposit and games, they are scoundrels and I will make an exposure to AMS
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4 years ago
Dear Rocco,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? Have you redeemed any promotional offers in this casino? Any relevant communication can be sent to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
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Hi, I have already informed the casino that I have opened a single account from which I have made the only deposit and I have played and won, from the same account I received a deposit bonus of € 14 which I also gave up and canceled this bonus, I have also communicated to Nomini's customer service that there may be the possibility that a neighbor of mine may have connected to my Wi-Fi network, but they know very well that I only used one account both to pay and receive the only bonus that I also canceled and did not play, their problem was when they found themselves having to refund me the 1100 euros that I won with a payment of 28 euros! If they do not recognize me and refund my winnings, I will make a complaint to the competent authorities
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4 years ago
Thank you very much Rocco for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
I would like to ask Nomini Casino to join this case and help us solve this complaint.
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4 years ago
Translation
Ok I agree because I have not violated any article at all, then I would not know how they can say that I have opened two accounts in my name without ever having sent documents and having always used the same account to deposit and play is without ever receive bonuses or whatever, they kept my money 1100 euros won
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4 years ago
Dear Player,
We would like to point out, that after your account having been checked by our Security Department and it was recognised as a duplicated one. We would like to highlight, that creating duplicate accounts is strictly prohibited as per our Terms and Conditions, specifically:
3.3. Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were withdrawn from the Duplicate Account, these will be lost and the Casino retains the right to ask for the return of those assets. CampoBet reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation.
Please, be aware, that the initial deposit amount you have performed on our website has been refunded to your credit card.
We hope the provided reply clarifies the grounds which led to the account closure and winnings deduction.
Best regards,
Nomini Customer Support Team
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4 years ago
Translation
It is absolutely not true what you say, I used only one account to deposit and play from which I won and you did not want to recognize my winnings my account is closed, give me proof that I have two active accounts in support of your thesis, I have never sent my documents, but since I use a shared Wi-Fi network I don't know if someone could have tried to open an account in my name but for sure I have not used other accounts apart from the one from which I have won and never used other accounts !! The problem is that you don't want to pay my winnings but I will act differently
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4 years ago
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They are really pathetic to say absurd stupidities, I don't know how the law can allow these scammers to behave in this way, they allow themselves to close an account and to cancel 1100 euro of winnings because they don't want to pay the winnings, they have no proof of what I claim, but when I paid to play they did absolutely no checks, they never asked me to send the documents I would like to know how they can say that I have opened 2 game accounts, I paid and used a single account from where I received a deposit bonus which I also canceled and returned to the casino !! It is truly a shame
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4 years ago
I would like to ask the casino to send us proof of multiple accounts if it's possible. Please send it to nikolas.b@guruadmins.com
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4 years ago
Translation
By showing that I have two active accounts and that I used the 2 accounts to deposit play and receive bonuses, as well as complete with my identification documents
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4 years ago
Dear CasinoGuru team,
Thank you for checking this case.
Nick, we confirm that we have provided accordingly the requested information to the above-written email on Friday, July 24.
Of course, please, note that we remain available for any further clarification.
Kind regards,
Nomini Customer Support Team
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4 years ago
Dear Rocco,
After receiving relevant information from the casino we are now rejecting your complaint. The casino has proven that you created multiple accounts. I am very sorry we couldn't help more, but in this case it is a clear violation of the casino's terms. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.
Best regards,
Nick
Casino.Guru
