Ninbet Casino - Player encounters multiple withdrawal rejections.

Good evening,

I do not know where to start really.

I have deposited quite big sum on this casino and I have won some money which I wanted to withdraw but it looks like it is impossible. Let's clarify that my account is fully verified. My withdrawal requests were rejected like 5 or 6 times actually I have lost my count now. I contacted customer support regarding this matter many times just to hear please send us an email, so I have sent about 4 emails and of course did not get any reply. I got back to customer support and I have been told that my withdrawal was rejected due to overload in the queue of processing withdrawals which is something I have never heard before I my entire life. I made another request and it was also rejected the reason for that was that withdrawal payment provider had some maintenance and I should make a new request that will be processed soon, and quess what I woke up today morning and it was rejected again. I got in touch with them again, customer assistant just stopped replying to my messages.

This casino is breaching terms and conditions. They treat you with no respect, making all types of different excuses just to not pay out your winnings and in a hope you will lose everything. I had about 4000 euros on my players account and most of it I lost but.

I have no idea how such a casino like this is still on market, that is unacceptable what they do and how they treat me and other players. If I could turn back time I would never ever register with them.

They are thiefs in a white gloves. I played on many online casinos and that is the first time something like that happened.

All I want is my money back I hope you will be able to help me out and also give any direction where I could escalate this problem further. I really tried to sort it out with the casino but I feel like there is no chance to do so.

Below I will enclose screenshots of my chat transcript and emails I have sent to them. There is max of 5 attachments I can upload but I have it more so I can forward it somehow etc.

Kind regards,

Izabela

Dear mrowka87,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning,

I haven't been informed by casino about any alternative method to withdraw my winnings at all. I even did not get any notification from them why my withdrawal was rejected. Every time I logged on I just saw that withdrawal hit back my players account and I contacted them straight away.I already had 5 requests that were rejected, I made a 6th withdrawal request. I just logged in to my account and I can see they rejected again so that is 6th time they have done it.

Regards,

Izabela

Hi there,

I got in touch with customer support asking why my withdrawal was rejected for the 6th time in a row, and guess what they told me to write an email to support@ninbet.com. That is some kind of joke. I have made another withdrawal request which is my 7th attempt.

Kind regards,

Izabela

Good morning,

Just to let you know they rejected my withdrawal again. That is 7th time in a row.

Regards,

Izabela

Hi mrowka87,

• Could you please specify how many days ago was your withdrawal requested for the first time?
• Were your winnings accumulated with or without an active bonus?

Thank you.

Good morning,

I have made first withdrawal request on the 16th of April and I did not play and use any bonus as I do not fancy wagering requirements at all. They have rejected my request for the 9th time. This is unbelievable and unacceptable how they treat me just like a rubbish. I am enclosing some more screenshots.

Kind regards,

Izabela

Good morning,

I do not know if they blocked my ip address but since yesterday I am unable to access their website at all.

Thanks

Izabela

Hi there,

You can close my complaint as I have spent all my balance. I requested to close my account on permanent basis, hopefully they will do that but I wouldn't be so sure. After 15 withdrawals requests which were rejected, emails I have sent and did not receive any response, uselles live chat support, I have decided there is no point to drag it as they won't pay it out my winnings anyway.

I strongly do not recommend this scam casino to anyone who is thinking about signing up with them. Avoid it at all cost. They should not exist at all. I do not know how such a things like that can still happen in 21st century.

Thanks,

Izabela

Hi mrowka87,

Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

Best regards,

Petronela

Casino.Guru