New Funclub Casino - Player's withdrawal is repeatedly delayed.

With Vegas 1 2 3 I believe her silver Edge I can't remember but they said that they made me account with the fun Club I have made my way to requirement I've been dealing with this for over 3 weeks now I keep being told that my documents been approved that withdrawal's been approved I just have to wait 72 hours and I can never get no response for them they have a number that you can call but you never talk to nobody I finally got told today that it was going to be next week in order for the bank team to look at my request but I've already got a email from them saying that it's been approved and it should be any time

Dear amylynn3369, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that your complaint concerns New Funclub Casino?

Have you made any successful withdrawals from this casino before? Do I understand correctly that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear amylynn3369,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.