The player from Nevada requested a withdrawal over a month ago, after having successful withdrawals in the past. Despite the withdrawal being approved, it remains pending due to KYC verification, and the player has repeatedly resubmitted documents without receiving any confirmation.
New Funclub Casino - Player’s withdrawal has been delayed.
Amount: $357
New Funclub Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
0d 16h 48m 27s
Case summary
6 days ago
Public
Public
6 days ago
I have had successful withdraws in the past, The only communication I get is when I reach out to them. the withdraw has been approved yet my withdraw still says KYC is waiting for emailed response. i have not received any email but through me constantly trying to find out what's going on I have re-submitted all my documents and payout request multiple times. 72 hour guarantee crypto payout yet Ive waited over a month.
Public
Public
6 days ago
Dear mwebb1980,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with New Funclub Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you accumulated your winnings with the help of a bonus?
- Could you please share your communication with the casino and proof of the contradicting information regarding the verification stratus? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
